Privacy Policy


Upskill Reskill (“the service”) is an AI-driven skills and careers information platform created and operated by HorizonAI (“we”, “us”, “our”).  Safeguarding data privacy and rights is a fundamental principle core to Upskill Reskill service provision and we take it very seriously.  We understand that privacy is vitally important to our online visitors, to education partners and training providers that utilise our service(s), or end-user students whose information we may process.

This Privacy Policy explains how we collect, store and use personal data when you browse or use (the “website”), use the embedded Upskill Reskill tool (“the service”) or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.

We are not responsible for the privacy, practices, content or applications or services that may be linked to or from our Service.

This Privacy Policy should be read together with our Terms of Service, which together apply to your use of Upskill Reskill.


Upskill Reskill is an AI driven skills and careers platform that uses external data sources featuring a range of real-world information about careers, including the skills required to perform each role optimally.  We use this skills data as a benchmark to identify the skills of our users, based on their career history.  We can also understand the level of skill, from low to high, that was a requirement of each role, which allows us to interpret our users’ proficiency level of each skill. Using this information we can create a picture of a user’s employability skills and level of proficiency. Once this is known we can then measure and compare a user’s skills against those of every career in the data set to make recommendations for upskilling and reskilling to careers that have a similar skill set.

Career recommendations are dependent on user data, and are suggestions only Any user skill sets, skill values, skill levels, career-alignments, career-change suggestions, upskill and reskill and/or career or skill transfer suggestions, are generated in response to the data a user has input into Upskill Reskill by way of career history, career goals, experience, qualifications, education level, interests and/or any other self-assessment information and are suggestions only.  Any career-training course suggestions are generated in response to the data a user has input into Upskill Reskill, and aligned by the colleges or training providers offering those training courses.  The values are subject to change in response to data set updates and/or any changes in the assessment values as determined by the datasets themselves.

We are not responsible for any choices learners’ make following use of the service

Any user skill sets, skill values, skill levels, career-alignments, career-change suggestions, career upskill, reskill and/or career or skill transfer suggestions, and career-training course suggestions, are suggestions only and are based on user and client self-entered data, as compared against the data set values, and should only be considered as suggested Upskill or Reskill career and associated training course options.  Any career or training course decisions a user makes based on any information received via Upskill Reskill, is the sole responsibility of that individual.  Upskill Reskill expressly makes no guarantee to improve their skills, their career, or any future career security, or career benefits, using Upskill Reskill, and advises individuals to consult and discuss their options with college admissions officers, careers advisors and significant others, before making any major career decisions.  Where a college or training provider has consulted with a learner and helped them to reach a decision you agree that Upskill Reskill has no liability in the making of those decisions, whether Upskill Reskill is used alone or in conjunction with any other career skills product.

HorizonAI, including all staff, directors, agents, and assignees, is not responsible for any adverse effects or consequences resulting from the use of Upskill Reskill or from any of the career and training options it suggests.

We are not responsible for the privacy, practices, content or applications or services that may be linked to or from our service.

The information provided by LAICIE should only be used as a guide

LAICIE is an AI-driven chatbot using ChatGPT and known college FAQ information to generate answers to Frequently Asked Questions about Upskill Reskill-partnered schools, colleges, universities, training providers, education authorities, employers and government agencies, and associated training courses, and associated careers.  Any information LAICIE communicates is suggestive, subject to change and intended as a guide only.  Any decisions a user makes based on any information received via LAICIE, or any section of Upskill Reskill, is the sole responsibility of that individual.  We strongly recommend you thoroughly research training providers, check information on their portals and ask your own questions to them before making any career or life-changing decisions.


Your personal data

When we say your “personal data”, we mean any information that identifies any person, that you provide to us during your use of the website or the service, or that is contained in any other information that you provide to us (or that you authorise a third party to give to us on your behalf).

Your personal data may also be contained in information that we collect about you in connection with your use of the website or the service. When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation.

Information you provide

Your personal data includes the information you provide, or that you authorise someone else to provide, when you sign up for an account or to receive our emails, or when you answer questionnaires, surveys, enter competitions or provide any information to us in any way, including in your account profile, on the Upskill Reskill website or client dashboards, or during a support enquiry about you and/or your organisation.  It also includes information you provide when you complete any forms which you submit to us.  It also includes information you upload to your Upskill Reskill account.

Examples of this personal data include your name, your email address, organisation, your contact telephone number, other users’ details at your organisation; and any correspondence when you contact us.

We do not collect or process special categories of personal data, as defined under GDPR. Also, as Upskill Reskill is not directed at children under the age of sixteen, we do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to register for Upskill Reskill.  If we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.

Information we collect

We monitor traffic information when you visit our site or read our emails, including things like page visits, email clicks, purchases, links to referring sites, and video viewings.  We use this information to improve our website, advertising, promotions, and to understand user and customer purchasing behaviour.

Information about Colleges and Training Providers

When a college or training provider registers for an Upskill Reskill account, we collect information to enable us to create such an account including full contact information for the advisors using the service. We may also retain any information sent to us directly by a college or training provider including emails or surveys.  In addition, we will collect information provided by the college or training provider through their use of the service. This is used to operate, maintain, and improve the features of the service.

Student Data

Depending on the service offered, Upskill Reskill may have access to personally identifiable information about students that is provided by the college or training provider, or by the Student.  Where the student accesses extended services provided by Upskill Reskill, or HorizonAI, or selected third parties, the college or training provider confirms that it has obtained appropriate parental consents, as needed, before the student is permitted to access the service.


Upskill Reskill only shares personal information in a few limited circumstances, described below. We do not rent or sell information for marketing purposes.

Who we may share information with:

      • Our trusted third-party service providers who perform technology services on our behalf (e.g. web hosting and analytics services), but strictly for the purpose of carrying out their work for us.

      • Contractors and service providers who may have access to data while performing their services are subject to confidentiality and data security requirements.

      • We may be required to share information with law enforcement if requested to do so.

      • We may share information in an aggregated or statistical form that does not reasonably identify a living individual. For example, we may use and share anonymised data to improve our Service, or for research purposes.

    Setting Up Your Account

    We use your personal data, and data about your organisation, to enable us to register you and your organisation and provide you with access to your Upskill Reskill account.  It will also enable us to contact you using the details provided, where necessary concerning relevant Upskill Reskill opportunities.

    Aligning and displaying your training course and contact information with our careers database

    We map your training course information to our career database to enable learners to find the most suitable courses, offered by you, that support their career interests.  We also display your provided contact information and direct links to your course pages, contact pages, and application pages.

    Connecting you with Learners

    We use your contact details and account information to provide you with the personalised Skills Reports, and associated career and course interests, requested by adult learners whilst using your embedded version of Upskill Reskill.  This will enable you to contact those adult learners who have expressed an interest in your courses, with a good understanding of their skills and their career interests, so you are perfectly positioned to help them find the right training courses offered by your organisation.  Learners are required to consent to you contacting them when they request our reports and additional information.

    Contacting you for Marketing Purposes

    We may use your personal data to contact you by email, post, SMS, and/or telephone to let you know about our other Upskill Reskill services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, you will be able to unsubscribe using information within the contact method.  To stop receiving emails from Upskill Reskill itself (for example, a reminder that your subscription is expiring), you should cancel your account.

    We shall periodically check that the personal data we store for you is accurate. If you would like to update the personal data we hold about you, please login to your Upskill Reskill account or contact us at with your request.


    We only store your data for as long as necessary for the purposes of processing set out in this policy.  If you would like us to stop marketing and notifications, you will be able to unsubscribe using information within the contact method.  When you cancel your account with Upskill Reskill, your data will be deleted immediately.

    If you are signed up to marketing communications, cancelling your Upskill Reskill account will not cancel your marketing preference. If you would like to unsubscribe, please email


    If your free trial expires, your account is not automatically cancelled within our system.  We retain details about your Upskill Reskill account to allow us to reactivate it should you wish to, and to contact you again in the future for this and other purposes, for a maximum period of 5 years.  To request the deletion of your account and data please email  We may maintain anonymised or aggregated data, including usage data, for analytics purposes.


    We measure visitors to the website and those using the service using Google Analytics. This records what pages you view, how you interact with the service and features, how you arrived at our site and some basic information about your computer.  All of that information is anonymous – so we don’t know who you are; just that somebody visited and used our services.

    We share anonymous analytics with Upskill Reskill clients and account holders, so they understand how Upskill Reskill is being used when linked to, or integrated with, their website.

    The information we collect from analytics helps us understand what parts of our services are doing well.  We use this information to make our services better.

    You can learn more about Google Analytics or opt out if you wish.


    Information collected through technology

    Like most online services, we and our third-party partners automatically collect certain types of usage information when you visit our Services, read our emails, or otherwise engage with us.  We typically collect this information through a variety of tracking technologies, commonly called cookies.  Cookies enable us to identify you when you’re logged in, or which device you are using.  They are important to improve your experience on Upskill Reskill.

    We use the following types of cookies:


        • ‘Strictly Necessary’ cookies let you move around the website and use essential features such as our searches and our logged-in areas.
        • ‘Performance’ cookies collect information about how you use our website e.g., which pages you visit.
        • ‘Functionality’ cookies are used to provide our core services or to save settings to improve your visit.
        • ‘Targeting’ cookies are deployed by third parties, such as Facebook, Twitter, and our advertising partners. They may subsequently use information about your visit to target you with advertising that you may be interested in, on this and other websites.

      If you would prefer not to accept cookies, most browsers will allow you to:

          • Change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept it, or not

          • Disable existing cookies

          • Set your browser to automatically reject cookies

        The website gives you detailed step by step guidance on how to control and delete cookies depending on your browser type.  Please note that doing so may negatively impact your experience using the service, as some features may not work properly.  Depending on your mobile device and operating system, you may not be able to delete or block all cookies.


        We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We maintain strict administrative, technical, and physical procedures to protect information stored in our servers and adopt appropriate, industry standard data collection, storage and processing practices, and security measures, to protect against unauthorised access, alteration, disclosure, or destruction.

        Where we utilise third-parties to help provide our services, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.

        Where we have given you (or where you have chosen) a password which enables you to access your Upskill Reskill account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

        Please note that the internet is not a secure medium and although we will do our best to protect your data, we cannot guarantee the security of any data transmitted to the website or through the service.  Any transmission is at your own risk.


        Our careers data platform uses data from leading, trusted, industry accredited providers to map skills, careers, and training course provision.  Our principal data sources are O*NET and LMI For All, and the Colleges and Training Providers with whom we embed the platform.  In some instances, we are required to outline the licences under which we source this data:


        Upskill Reskill contains public sector information licensed under the O*NET Tools Developer License, from the O*NET Career Exploration Tools by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Upskill Reskill has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.  O*NET’s full license can be found here:

        LMI FOR ALL

        Upskill Reskill contains public sector information licensed under the Open Government Licence v3.0. from LMI for All.  The online portal is operated by a consortium led by the Warwick Institute of Employment Research (IER) and including Pontydysgu on behalf of the Department for Education (DfE).  All datasets included in the online portal are licensed under the Open Government License. All datasets included in the online portal are used only under the conditions specified within the Open Government License.  Upskill Reskill has modified all or some of this information. LMI for All has not approved, endorsed, or tested these modifications.  LMI for All’s full license can be found here:


        Salary information can fluctuate and change rapidly based on economic factors and trends within the careers landscape.  Upskill Reskill checks and measures average salary information against current market trends from various portals including, but not limited to, those listed here:


        We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner, we will let you know and update the ‘last updated’ header at the top of this page.

        12. CONTACT US

        If you have any queries relating to this Privacy Policy, the website, the service, or Upskill Reskill’s use of your personal data, please contact